Job description

Job Description
We’re a customer-focused and product-minded team, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most. Our team includes a passionate group of UX designers, developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Here’s the impact you’ll make and what we’ll accomplish together

Koodo Digital is looking for a Senior UX Designer. You will be responsible for design strategy and management through customer insights that help directly inform the direction and implementation of our digital products and services.

We believe in questioning our assumptions and beliefs on a daily basis; collaborating and validating ideas with our team and the business; planning for ambiguity and being ready for constant change.

Here’s How
- Applying user-centered design processes and industry best practices to guide world class digital experiences for all screen sizes and types that holistically solve customer and business challenges
- Driving the design of ecommerce with team members and stakeholders
- Collaborating on exploratory design sessions, mapping workshops and other working sessions with team members and stakeholders
- Generating user interface sketches and wireframes, as well as helping to create prototypes to test and communicate ideas and solutions
- Facilitating discussions around your work and its iterations with your peers and stakeholders
- Leveraging your skills in interpretation of usability testing, user research, and web analytics to uncover insights and identify gaps
- Build relationships and networks across multiple teams to help deliver a consistently fantastic digital user experience for Koodo

You're the missing piece of the puzzle
- Experience as a senior UX designer with a body of work that demonstrates your depth of skill, and ability to lead design in projects
- Ability to gracefully give and receive feedback
- Focused on delivering great customer experiences aligned to business outcomes
- Passionate about modern design practices and methodologies, but flexible enough to think outside the box when required
- Well-versed in lean digital product development life cycles in a highly-collaborative, agile environment
- Highly detail oriented and organized, with exceptional analytical skills
- Able to facilitate user research interviews, design sprints and communicate design rationale and build consensus
- Experienced in user-centred design (UCD), information architecture (IA), interaction design (IxD),
- Comfortable with design tool sets including Figma, Sketch, InVision, Google Suite, plus whiteboard, pen, paper and stickies
- Solid understanding of Web accessibility best practices

Required Experience
- Mastery of UCD, IA, interaction design, wireframing and prototyping
- At least 5 years’ experience as a key member of a UX team leading the complete product / Web development lifecycle from planning through to execution

Must Have Skills
- At least 5 years’ UX experience
- At least 2 years’ experience working on customer-facing, transaction-based websites. For example, e-commerce, banking, etc as opposed to purely informational sites
- At least 2 years’ experience usability testing

Nice To Have Skills
- Experience using Figma
- Designing for accessibility (WCAG)
- Previous experience in banking, insurance or telecom sectors

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