Sun Life

Senior User Experience Architect - Product Designer

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
Senior User Experience Architect / Product Designer

Sun Life Financial is seeking a leader with significant UX and Interaction Design experience to join our Enterprise Case Management (ECM) Centre of Excellence within Canadian Operation’s Business Excellence group. You will be responsible for guiding and creating the next generation of tools used by Sun Life Employees. As the organization transforms the employee digital experience, you will work closely with stakeholders to define the user experience for complex, data-intensive and critical systems used throughout the organization. You will work collaboratively with fellow members of the team to conceptualize, design and prototype ideas for implementation.

What will you do?
- Manage the creation of user experience deliverables aligned to business sponsor expectations.
- Lead the production of annotated wireframes, design specs and other required documentation within project timelines.
- Ensure the workflow supports the users’ needs and maintains consistency among features.
- Determine the need for user research and user testing and then orchestrate and oversee the process. Interpret and review research findings for presentations to project teams.
- Work closely with the ECM development team to ensure that UI designs are being delivered properly. Design the UX for digital, primarily internal-facing, Pega Applications.
- Apply sound user-centric design principles to influence project strategy and direction.
- Take ownership to drive the UX strategy - be an evangelist for UX best practices.
- Develop user scenarios, user flows, design concepts, low and high-fidelity wireframes and prototypes, UI standards documents, and other design documents as needed.
- Assist in setting out UX/UI standards and aligning them across internal-facing interfaces.
- Plan and execute user research / user testing to validate ideas and refine designs.
- Ensure standards and best practices are appropriately communicated and documented.

What do you need to succeed?
- Minimum of 5-7 years of experience (ideally in financial services) in digital design and user experience with a strong desire to focus on user-centric design for complex systems
- Solid UX and UI Practice/Process experience
- University degree or certification in User Experience related field or equivalent work experience
- Strong knowledge and experience designing wireframes, UI patterns and interactive prototypes using industry software (e.g. Sketch and inVision)
- Proficient in multiple usability testing protocols
- Well-versed in current Accessibility standards
- Proven track record and a passion for designing compelling interfaces
- Excellent design, verbal, writing and presentation skills
- Experience working with clients and various departments within a team environment
- Solid understanding of front-end web development (HTML, CSS, JS, etc.)
- Knowledge of current web standards and the latest trends
- Ability to successfully manage and deliver on multiple needs with competing deadlines and priorities
- Experience working in agile methodology
- Experience designing Pega UI would be an asset

NOTE: Candidates are expected to bring a portfolio of their past work to highlight their UX accomplishments/experience.

What's in it for you?
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- Being part of our journey in developing the next great digital experience
- Competitive salary and bonus structure influenced by market range data
- Work-life balance by scheduling your day around your priorities and having more time to spend on the important things
- An environment of continuous learning and improvement

Flexible on location.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:
74,900/74 900 - 125,900/125 900

Job Category:
IT - Application Development

Posting End Date:

Please let the company know that you found this position on Creative Design Jobs as a way to support us, so we can keep posting cool jobs for designers like you.