Shopify

Senior Content Designer - Shipping

Job description

Company Description
Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 1,000,000 businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description
We want to say this up front: This isn’t a content marketing or social media role.

Please attach content writing portfolio or samples to your application.

Marketing Content Designers at Shopify collaborate with designers, developers, researchers, marketers, and product managers to design and build our user experiences. We create web experiences like this, campaigns like this, work on information architecture, create and execute complex user journeys, and so much more.

We’re a close-knit team of more than 60 content designers who work across the company to create clear, concise content that tells product stories and makes our products work better. We’re looking for a UX-focused content designer to plan and create content for Shopify product marketing and contribute to our team's skills and growth. This position requires a deep understanding of the role language plays in the UX design process.

As a Content Designer at Shopify, you will create and iterate on the experiences that make up the core journeys of our merchants and potential merchants. You’ll translate your love of language, penchant for problem-solving, and sense of storytelling to craft meaningful, useful experiences. Your goals? Educate, motivate, and convert. You’ll use your varied writing background and experience to write for projects big and small. A shapeshifter at heart, you’ll be able to channel different tones and across many touchpoints, while effectively balancing our business goals with those of our merchants. Drawing on a proven history of collaborating across teams and disciplines, you’ll be a bridge-builder and a dot connector. You’ll use your love of helping others and sharing knowledge to help the team learn and grow.

Responsibilities
- Work with a creative team to craft campaigns of varying sizes across multiple channels
- Identify, develop, and maintain a unique, consistent tone-of-voice for the brand across all media
- Write new product and feature landing pages in collaboration with product managers, designers, researchers, and developers
- Run A/B tests on existing content to explore how voice, tone, and vocabulary can affect conversion on a large scale
- Work with our email marketing team to build and improve onboarding emails and drip campaigns
- Act like an owner who cares deeply about the final output as much as the content involved
- Be a teacher, advocating for the importance of content across the company, and empowering everyone at Shopify to write their own great content through training, learning resources, and support
- Support in user research to help develop brand playbooks and learnings for messaging and positioning
- Multi-task across simultaneous projects and deadlines, collaborating with appropriate team members

Qualifications
- Copywriting experience in an advertising or marketing-focused environment
- Demonstrated ability to create high quality content that improves customer acquisition and user experience
- Direct experience collaborating with a team throughout the project lifecycle
- Experience in not just being a writer —you care about growth, strategy, and structure too
- Takes initiative, keeps organized, pays close attention to detail, and can handle multiple projects at once
- Hard working with a "no task is too small" attitude
- Strong problem-solving skills with the ability to thrive in a fast-paced environment (test the copy you create and iterate to find the perfect performance-based solution)
Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Please let the company know that you found this position on Creative Design Jobs as a way to support us, so we can keep posting cool jobs for designers like you.