Job description

Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.

That’s why we empower our employees to continuously grow their professional careers with QFG. We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity. Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community. We are always looking for like-minded professionals to join our team. Come grow with us.

We’re looking for our next Product Designer, New Products. Could It Be You?
At Questrade we are looking for an experienced Product Designer for Questrade.com’s new lines of business to apply design and research skills to craft compelling experiences by unleashing creativity and deliver the best customer experience which will drive business growth through lead and customer acquisition of the business.

Responsible for the continuous testing and optimization of Questrade.com for expanding products and customer’s overall experience, validating the Information Architecture, content structure, navigation and wireframes. You will take on complex challenges and synthesize your learnings, creating solutions that solve customer pain points and meet business objectives.

What’s it like working as a Product Designer, New Products at Questrade?
As a Product Designer, you’ll be responsible for developing strategy, design, testing and continued optimization of Questrade.com new and upcoming products for expanding products and customer needs, with the objective of designing the best user experience while driving business growth through customer acquisition.
You’ll have an understanding of complex business, technical and customer problems and translate them into simple and elegant digital solutions – blending quantitative and qualitative research insights, data and solid intuition.
You’ll work closely with other Designers, as well as Researchers, Writers, Engineers and Product Owners throughout the design process - anticipate user’s needs and goals, advocate for them and, using analytical insights, KPIs and market trends ensure that the final product is easy and delightful to use.

Need more details? Keep reading...
As a Product Designer, New Products, you will be responsible for planning, designing and optimizing Questrade.com Information Architecture to scale for expanding products and customer needs. You will lead discovery with product owners, Marketing and Customer Experience to gather business requirements and objectives to develop customer journeys, IA, user flows and wireframes that lead to intuitive and brand compliant user experiences. You will build strong cross functional partnerships and represent the customer’s point of view to deliver the best user experience on Questrade.com. You will support in the development of user journeys on Questrade.com to drive business outcomes by developing user scenarios and flows.

You will continually drive IA development towards a meaningful balance between user needs, business objectives and technical feasibility. You will research & analyze customer data and evaluate usability based on best practices. You will develop low and high-fidelity wireframes. You will develop specification documentation that allows for implementation in UI design and website development. You will help designers in the implementation of IA design, and collaborate with content publishers and developers in the development process. You will be informed by web analytics, user flows and usability testing to analyze trends and improve user experience. You will test hypotheses and drive continuous improvement across Questrade.com by enhancing user experience through the digital customer journey, driving conversion and acquisition with a customer first-focus. You will share results clearly and frequently across teams to make sure we apply learnings to the fullest. You will adapt and help evolve design system.

So are YOU our next Product Designer, New Products? You are if…

✔ You have relevant experience in UX design or product design

✔ You have strong knowledge of/experience in marketing, cognitive science, information science, with a solid understanding of user experience design

✔ You are proficient with leading design software such as UXPin, Axure, Sketch, Invision and Adobe Creative Suite

✔ You have proven experience and demonstrable success in designing and implementing website IA solutions at scale

✔ You have experience developing personas and usage scenarios

✔ You have the ability to analyze user feedback and activity, and iterating to enhance the user experience

✔ You have the ability to conduct competitor and customer analysis

✔ You have a proven track record of enhancing user experience, increasing engagement and improving conversion performance, with a lead and customer acquisition focus

✔ You have experience developing and communicating UX design guidelines and design specifications

✔ You have experience in web analytics tools (Google Analytics, etc.) and/or optimization tools (Google Optimize, Optimizely etc.)

✔ You have working knowledge of front-end code (HTML, CSS, JavaScript) to fluidly converse with designers, developers and UX partners

✔ Awareness of user testing softwares such as UserTesting & Optimal Workshop

✔ You are able to clearly communicate vision and know how to balance customer needs and business goals.

✔ You are skilled at presenting ideas with the ability to articulate strategic decisions to a variety of audiences

✔ You have strong relationship building skills with the ability to work well at all levels of an organization and interact confidently with senior management

✔ You have exceptional time management skills and ability to efficiently multitask in a fast-paced environment

✔ You have an understanding of agile methodologies, industry standards and best practices.

✔ You have experience working in an agile environment

✔ You have the ability to effectively prioritize and execute tasks in a high-pressure environment.

✔ You have a high level of self-motivation, initiative, and the ability to work independently.

Brownie points if…

✔ You have previous experience in financial services industry

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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