Senior UX Designer - Last Mile Experience Design

Job description

We’re the Last Mile Experience Design (LMXD) team for Amazon Worldwide Operations, where we work closely with product teams to build and maintain the products that Amazon businesses use to deliver packages into the hands of our customers.

Our team of designers and researchers work collaboratively with our product partners to research customer behavior and needs, and create customer experiences that meet them. This includes systems such as the Amazon Rabbit delivery platform, DSP 2.0, and Delivery Station, as well as other systems supporting how addresses, geolocation, routing, and deliveries work. The experiences we create are used by multiple businesses and product lines within Amazon, including Amazon Logistics, Prime Now, Amazon Fresh, Amazon Flex, Amazon Key, Lockers, I Have Space, Retail, and others.

We’re looking for design leaders to bring radical thinking to both big-vision and fast-execution projects - getting stuff done in the short term while figuring out the next big thing. Many of our projects move beyond the digital space and bridge into physical processes as well. We work collaboratively in our design and prototyping studio to research customer behavior and needs, and define the customer experiences that meet them.

What You'll Do
You’ll design digital experiences across canvases (mobile, touchscreen, etc.) which help delivery drivers navigate the physical world by communicating delivery and pick-up tasks for a variety of delivery types and use cases... such as in-garage, in-vehicle, in-home, Amazon lockers, Whole Foods groceries, as well as leverage new delivery technologies.

You possess the necessary skills and expertise to be able lead projects and push UX design limits. You demonstrate an ability to work creatively around difficult design limitations, and you'll be responsible for managing your own work queue and crafting, pitching, and validating your design strategies. You'll drive alignment and commitment to design decisions by soliciting, synthesizing and managing design feedback, and partner with peers and stakeholders to deliver tangible results.

Collaboration and facilitation skills are key capabilities for this role. As a contributing member of our team, you'll maintain the highest design standards and act responsibly in the execution of these standards, as well as strive to continuously improve upon best practices and processes. It's expected you'll demonstrate customer-centric judgment in your day-to-day design decisions and partner/stakeholder engagements, be an advocate for a quality customer experience, and understand your Amazon customer base, the competition, and the industry.

Leading with Vision
We Adhere To a Loose Process For Design
- We invent via collaborative brainstorming sessions
- We prototype and simulate experiences with real customers, to whom we have access
- We socialize vision upward and outward
- We document the experience and support our tech teams
- We launch and celebrate
Work-Life Balance

We aren’t robots—we can’t be effective, innovative designers if we work extreme hours (plus, many of us have families!). So, while we may invest extra to time to put on the finishing touches to launch critical projects, we strive to accurately scope projects, reduce project thrash, and average a normal work week.

Basic Qualifications
- 7+ years of design experience
- An available online portfolio
- Bachelor's degree in design, human-computer interaction (HCI), a related field, or 4+ years of additional experience
- Experience in in a variety of design tools such as Sketch, InVision, Framer JS, Flinto, Axure, Illustrator, and Adobe XD

Preferred Qualifications
- A portfolio or samples of work demonstrating your process for creating great user-centered design solutions
- Experience with best practices for information architecture and design, as well as experience with usability principles and techniques
- Visual design expertise demonstrated through mockups and style guides
- Experience with user research and human centered design processes and a willingness to occasionally run research
- Experience with driving/wayfinding apps, logistics, or service design
- Experience working in a collaborative team, working directly with developers for implementation of customer experiences, and working with stakeholders across multiple organizations and drive alignment
- Experience leading product discovery and design workshops
- Excellent communication, presentation, interpersonal and analytical skills, including the ability to communicate interactive design concepts clearly and persuasively
- Ability to work efficiently and demonstrate a bias for action in a fast-paced environment, working on ambiguous and challenging projects
- Relentless desire for innovation, while balancing business needs and customer expectations

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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