Sr. UX Designer

CrowdStrike

Full Time
-
Remote,
North America
Posted
January 16, 2023

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About The Role


Do you love complex problems, helping people find exactly the right product solution, and making it seem simple? Crowdstrike is looking for you! We are searching for a Sr. Design Lead to build our design team for IT. The new design team will partner creatively and strategically with a cross-functional team of product managers, marketers, engineers, analysts, and designers to help build and improve the experience for our internal user and customers throughout the sales and support processes.


Crowdstrike is rapidly growing and is one of the fastest companies to hit $2B in ARR. As one of the fastest growing software companies in the world, we are looking to rapidly scale our design team to drive a best in class user experience. Therefore, we are making a substantial investment in experience design, endeavoring to make our products simple and intuitive for all teams.


What You'll Do

  • Owning the experience vision, strategy and for sales tools, our customer support portal, and partner portal on www.crowdstrike.com and cross platform interactions.
  • Building out the Experience Team
  • Aligning on a shared vision across Sales, Alliances, and IT and driving toward project execution
  • Partnering with executive leadership to implement design frameworks
  • Develop a keen understanding of our potential users and their needs by building out our initial repository of research, research methods, and insights
  • Use these insights to design experiences to create an understandable end-to-end journey for our customers


What You’ll Need

  • An updated and polished portfolio that demonstrates strong user experience and interaction design informed by empathy for the user. This is key for us.
  • 10+ years of professional UX design experience under your belt, ideally for enterprise SaaS companies.
  • Demonstrated love of the open iterative design process – constantly sketching, showing work in progress, validating with customers and data, iterating, shipping, learning, growing, and shipping customer value some more
  • Strong facilitation and cross-functional collaboration skills: you can demonstrate the ability to work across multiple teams, solicit and synthesize feedback, and facilitate design discussions
  • Experience with strategies for utilizing data to inform awesome digital experiences


Bonus Points

  • Experience using behavioral economics and psychology perspectives to achieve established customer and business outcomes
  • Experience using Service Design as a means of improving end-to-end experiences
  • Experience designing for IT applications, Salesforce, or other commercially off the shelf software (COTS).


Benefits Of Working At CrowdStrike

  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration


We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.


CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The salary range for this position in the U.S. is $130,000 - $200,000 per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

CrowdStrike participates in the E-Verify program.

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